Sensa138 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold as a player on our platform. We encourage you to read this document carefully.
All data transmitted between your device and the Sensa138 platform is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
Sensa138 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your information is used solely to operate and improve our services.
Personal data is stored on encrypted servers with access restricted to authorised personnel only. We apply industry-standard access controls, audit logging, and regular security assessments.
We collect only the personal data that is strictly necessary to deliver our services, comply with regulatory obligations, and maintain platform security. We do not collect data beyond what is needed.
You have the right to access, correct, export, and request deletion of your personal data. You may exercise these rights at any time by contacting our support team at [email protected].
This Privacy Policy clearly sets out every category of data we collect, every purpose for which it is processed, and every class of third party with whom it may be shared. There are no hidden data practices.
This Privacy Policy ("Policy") is issued by Sensa138 ("the Platform", "we", "us", or "our") and applies to all personal data collected, processed, stored, and used in connection with your access to and use of the Sensa138 online casino and sports betting platform, accessible at sensa138.cam.
Sensa138 recognises the importance of privacy and is committed to handling your personal data with care, transparency, and respect. This Policy describes the categories of personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, the security measures we apply, and the rights available to you as a data subject.
This Policy should be read in conjunction with our Terms and Conditions. By registering an account on the Sensa138 platform or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents.
The following definitions apply throughout this Privacy Policy:
Sensa138 acts as the Data Controller in respect of all personal data collected and processed through the Platform. As Data Controller, Sensa138 is responsible for determining the lawful basis for processing, ensuring appropriate security measures are in place, and responding to data subject rights requests.
Questions or requests relating to the processing of your personal data may be directed to our support team at the contact details provided in Section 16 of this Policy. We endeavour to respond to all data-related enquiries within 30 days of receipt.
Sensa138 collects the following categories of personal data depending on your level of engagement with the Platform:
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (MyKad, passport, driver's licence) |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) |
| Financial Data | Deposit and withdrawal transaction records, payment method identifiers (e.g., last four digits of bank account, e-wallet account reference), transaction timestamps and amounts in MYR |
| KYC Documents | Copies of identity documents, proof of address documents (utility bills, bank statements), selfie photographs |
| Account Data | Username, password hash, account creation date, VIP tier status, bonus redemption history, account preferences |
| Gaming Activity Data | Game play history, bet amounts, game outcomes, session duration, sports betting selections (including EPL, Liga Super Malaysia, UFC markets) |
| Technical Data | IP address, device type and operating system, browser type and version, time zone, geographic location at login, session token identifiers |
| Communications Data | Records of live chat conversations, email correspondence with support, in-platform messaging history |
| Marketing Preferences | Email opt-in status, preferred promotional categories, notification settings |
Sensa138 collects personal data through the following channels and means:
We collect data that you provide directly when you:
We automatically collect certain technical data when you interact with the Platform, including:
We may receive personal data about you from third parties in the following circumstances:
Sensa138 processes your personal data for the following clearly defined purposes:
Sensa138 processes your personal data under the following lawful bases:
Sensa138 does not sell your personal data. We may share your personal data with the following categories of third parties only where necessary and under appropriate contractual safeguards:
We engage carefully selected third-party service providers who process data on our behalf and under our instructions, including:
All data processors are contractually bound to process data only as instructed by Sensa138 and to maintain appropriate technical and organisational security measures.
Sensa138 may disclose personal data to regulatory bodies, law enforcement agencies, or judicial authorities where required to do so by applicable law, court order, or regulatory directive. We will notify affected users of such disclosures where legally permissible to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of Sensa138's business, personal data held by the Platform may be transferred to the acquiring entity. We will notify you of any such transfer and of any material change to data processing practices that results from it.
The Sensa138 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. The following categories of cookies are used:
These cookies are essential to the operation of the Platform. They enable core functionality such as session authentication, security token management, and basic navigation. These cookies cannot be disabled without rendering the Platform non-functional.
These cookies collect anonymised data about how visitors use the Platform — including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used exclusively to improve Platform performance and user experience.
These cookies remember your account preferences such as language settings, preferred game categories, and notification configurations to provide a more personalised experience on return visits.
Where you have provided consent, marketing cookies may be used to deliver relevant promotional content. You may withdraw this consent at any time through your account settings or by contacting support.
Sensa138 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and compliance obligations. The following general retention periods apply:
Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
Sensa138 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, and disclosure. Our security programme includes:
While Sensa138 takes all reasonable precautions to protect your data, no system is entirely immune to security risks. In the event of a personal data breach that is likely to result in harm to affected individuals, Sensa138 will take prompt remediation steps and notify affected players as required.
Subject to applicable law and certain conditions, you hold the following rights in relation to the personal data that Sensa138 holds about you:
You have the right to request a copy of the personal data Sensa138 holds about you, along with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
If any personal data held by Sensa138 is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor updates (such as email address or phone number changes) can be made directly within your account profile.
You may request the deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other lawful basis for processing exists. Please note that data subject to legal retention obligations (such as financial transaction records) cannot be deleted prior to the expiry of the applicable retention period.
You may request that Sensa138 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you object to processing based on legitimate interests.
Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data where such processing is based on legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request" along with your registered email address and account username. We will respond within 30 days. Identity verification may be required before we can fulfil your request.
The Sensa138 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration by, or on behalf of, any person under the minimum age is prohibited.
Should Sensa138 become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you have reason to believe that a minor has created an account on our Platform, please contact us immediately at [email protected].
The Sensa138 Platform may from time to time contain references to affiliated services or integrated third-party tools (such as payment processing interfaces). These third-party services operate under their own privacy policies, which are independent of this Policy.
Sensa138 is not responsible for the privacy practices, data processing activities, or content of any third-party service. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the Platform, particularly payment providers such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX operators.
Sensa138 reserves the right to update, revise, or replace any part of this Privacy Policy at any time. All changes take effect immediately upon publication of the updated Policy on the Platform. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.
Where changes are material — meaning they substantially affect how your personal data is processed or the rights available to you — we will endeavour to notify registered players via their registered email address prior to or upon the effective date of the change. However, it remains your responsibility to review this Policy periodically.
Your continued use of the Sensa138 Platform following any published amendment to this Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you should cease use of the Platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Sensa138, please contact us using the details below. We are committed to addressing your enquiries promptly and transparently.
If you need clarification on how Sensa138 processes your personal data, want to exercise your data rights, or have any other privacy-related questions, our support team is available around the clock.
For players aged 21 and above only. Gambling involves risk — play responsibly.